PRODUCTS
Q: Are your products authentic branded items?
A: No. HOLMWEAR sells premium designer-inspired, unbranded apparel. We do not replicate logos or claim brand affiliation.
Q: What materials do you use?
A: Our items are produced with premium fabrics selected for durability, comfort, and high-end feel.
SHIPPING
Q: Do you ship worldwide?
A: Yes, we ship to all countries.
Q: How long does shipping take?
A: Delivery typically takes 7–30 business days depending on your location.
Q: Where do orders ship from?
A: All orders ship from our manufacturing partners in China.
RETURNS
Q: Can I return an item?
A: Yes, you may return unworn items within 14 days of delivery.
Q: Do I pay for return shipping?
A: Yes, customers are responsible for return shipping costs.
Q: When will I receive my refund?
A: Refunds are processed after the item is inspected, typically within 3–7 business days.
PAYMENTS
Q: Which payment methods do you accept?
A: PayPal and major credit cards.
SIZING
Q: How do I choose the right size?
A: Please refer to the size chart provided for each product. We recommend measuring your favorite similar item and comparing it to our chart.
ORDER SUPPORT
Q: I entered the wrong address. What should I do?
A: Contact us immediately at relax.music.sleep.il@gmail.com. If the order has not shipped yet, we can update the address.
Q: My tracking number isn’t updating.
A: Tracking may take 2–5 business days to update. If it does not update after 7 days, contact us.